FAQs

FAQ's

1. What are the delivery options?

£2.99 for standard UK delivery. $6 for USA and $10 Europe standard delivery. International charges vary depending on parcel size and location. Express delivery options are available at the checkout.

2. When will my order be delivered?

The handling time for all orders is 5-7 business days. UK standard delivery is 1-3 days. USA delivery with USPS is 3-10 days depending on the location, international delivery to Europe&USA is around 7-10 business days.

3. Do you deliver outside of the UK and how long does it take to send to different countries?

We do deliver outside of the UK. If you select your products as normal and then in the shipping section of the checkout, please change the country to your preferred location.

Orders to Europe normally take 4-7 working days to arrive.

Orders outside of Europe normally take 5-10 working days to arrive.

4. How will I know my goods have been dispatched?

As soon as your order is dispatched, you will receive an email from us confirming the details of your purchase and the tracking information. You can also login to your account at any time to see the status of your order. 

5. I want to send a gift to someone but don't want them to see any invoice or price. Will there be an invoice in the package?

We do not include any invoice or any price in the packaging as most of our customers send direct to the recipient.
For orders being delivered to the US, we are legally required to display the contents of your package and price of each parcel.

6. Is gift wrapping available?

All of the orders are nicely gift wrapped ready to gift.

7. Can I personalize my order with special characters?

We can personalize the clothing,jewellery and dummies with any special characters. However the shoes can only be personalised with capital latin letters.

    8. How will I wash my printed garment? Will the print fade by time?

Gentle machine wash at 30 degrees, hang to dry. We use the latest technology machines while printing the garments, all chemical free and safe for your baby. The colors will not fade if washed as instructed.

   9. Will the rhinestones of the shoes fall off?

We use plant base glue and check the shoes if the crystals are fixed properly however it is a very delicate item so we always recommend adult supervision when your baby is using an item with crystals. They are not designed for daily use.