FAQs

FAQ's

  1. What are the delivery options?

£3.95 for standard UK delivery. £10 for USA and Europe standard delivery. International charges vary depending on parcel size and location. Express delivery options are available at the checkout.

  1. When will my order be delivered?

The handling time for all orders is 5-7 business days. UK standard delivery is 1-3 days. Standard international delivery to Europe&USA is around 7-10 business days.

  1. Do you deliver outside of the UK and how long does it take to send to different countries?

We do deliver outside of the UK. If you select your products as normal and then in the shipping section of the checkout, please change the country to your preferred location.

Orders to Europe normally take 4-7 working days to arrive.

Orders outside of Europe normally take 5-10 working days to arrive.

If for any reason we haven't been able to answer your question then please send us an email to info@my1styears.com we would love to hear from you.

  1. How will I know my goods have been dispatched?

As soon as your order is dispatched, you will receive an email from us confirming the details of your purchase and the tracking information. You can also login to your account at any time to see the status of your order. 

  1. I want to send a gift to someone but don't want them to see any invoice or price. Will there be an invoice in the package?

We do not include any invoice or any price in the packaging as most of our customers send direct to the recipient.
For orders being delivered to the US, we are legally required to display the contents of your package and price of each parcel to customs.

  1. Is gift wrapping available?

All of the orders are nicely gift wrapped ready to gift.

  1. Can I personalise my order with special characters?

We can personalise the clothing,jewellery and dummies with any special characters. However the shoes can only be personalised with capital latin letters.

 

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